Returns & Exchanges

At Playthings Miami, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. Please note that for hygiene and safety reasons, certain products may be ineligible for return once the seal is broken.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags and seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.